FAQ

Our urgent care is on a walk-in basis only—we do NOT take appointments. Cases are seen in order of arrival. At check-in, our staff usually can assess a pet’s issue that might not be stable or appropriate for our urgent care model; at that point, we will refer you to the emergency room.

We make every effort to update you on wait times—our current estimated wait times are available online or by calling (425) 270-2991. Again, if you feel your pet cannot wait to be seen, please visit the nearest emergency veterinary hospital. We recommend checking ER Vets of Western Washington’s Facebook page, which features the wait times for ER veterinary facilities.

Please note that we can get very busy, especially on the weekends. We often meet our patient maximum early in the day, which means we might not be able to accommodate you and your pet as we near closing time. To alleviate any potential frustration, we highly recommend checking our current estimated wait times online and/or calling ahead to confirm if we are still accepting patients: (425) 270-2991.

The cost of the initial exam is $145. The doctor will provide you with an estimate for all services and/or diagnostics beyond the exam fee. Payment is due at the time of service. We take all major credit cards as well as Care Credit and Trupanion. We are not able to offer payment plans at this time.

Wait times vary on a case-by-case basis and are always evolving. We do not place time limits on patient care, and we will be with you and your pet as soon as possible. You can expect wait times to range anywhere from 2 to 6 hours on any given day. Thank you for your patience and understanding.

We make every effort to update you on wait times—our current estimated wait times are available online or by calling (425) 270-2991. If you feel your pet cannot wait to be seen, please visit the nearest emergency veterinary hospital. We recommend checking ER Vets of Western Washington’s Facebook page, which features the wait times for ER veterinary facilities.

If you are comfortable doing so, please come into the lobby to start the check-in process. If you would prefer to remain in your car, we can also provide curbside service for checking in.

To save time checking in, feel free to print, fill out, and bring with you our Patient Registration form as well as our Emergency Treatment and CPR Authorization form. Filling out your forms in advance expedites the check-in process; however, pets are seen in the order of arrival. Thank you for your patience.

PLEASE NOTE: If your pet is coughing, or if your puppy is vomiting/has diarrhea, please leave them in the car while checking in as these are potentially contagious to other pets.

If you would prefer to remain in your car, we provide curbside service for checking in. To save time checking in, feel free to print, fill out, and bring with you our Patient Registration form as well as our Emergency Treatment and CPR Authorization form. Filling out your forms in advance expedites the check-in process; however, pets are seen in the order of arrival. Thank you for your patience.

We are following the Washington State guidelines, and indoor masks are encouraged but not required.

Our compassionate, knowledgeable staff is here to serve your pets daily from 8:00 AM to 8:00 PM.

(We are closed on Thanksgiving, Christmas, and New Year’s Day.)